Ridyne Privacy Policy
1. Our Commitment to Privacy
Ridyne respects your privacy and takes the protection of your personal information seriously. This policy explains what information we collect, why we collect it, how it is used, and the steps we take to keep it secure when you use our website, app, or services.
2. Information We May Collect
Depending on how you interact with Ridyne, we may collect:
• Your contact details, including name, email address, and phone number
• Payment details required to process bookings
• Trip related information, including pick up and drop off locations and routing data
• Technical data such as IP address, device type, and browser information
3. Personal Information Explained
3.1 Meaning of personal information
For the purposes of this policy, personal information has the meaning given in section 6(1) of the Privacy Act. This includes any information or opinion, whether true or not and whether recorded or not, that identifies or could reasonably identify an individual.
3.2 How and why we collect it
Where practical, Ridyne collects personal information directly from you. We only collect information that is necessary for our operations and directly connected to the services we provide.
This includes situations where:
a) You request information from us
b) You purchase goods through our platform
c) You book or use our services
d) You choose to receive updates, emails, or newsletters
e) You submit details about an event for promotion
f) We need to communicate with you by phone, email, or text
g) You interact with our website
4. Website Visits and Browsing Data
If you browse the Ridyne website without submitting personal details, we do not actively collect personal information.
However, standard web server logs may capture information for analytics and security purposes, including:
a) Your server or IP address
b) Your domain type, such as .com or .au
c) Pages viewed and files downloaded
d) Date and time of access
e) Whether you have visited the site previously
f) The website you visited before ours
g) Your browser type
This data is used only for statistical analysis and system administration. Individuals are not identified unless required by law, such as through a lawful request by authorities.
5. How Ridyne Uses Personal Information
Personal information may be used to:
• Operate, maintain, and improve Ridyne services
• Manage bookings and process payments
• Send service updates, confirmations, and promotional material
• Analyse usage patterns to improve platform performance
• Meet legal, regulatory, and compliance obligations
6. Disclosure of Information
Ridyne may disclose personal information in limited circumstances, including:
Third party providers
We may share information with trusted service providers who support platform operations, payment processing, or service delivery.
Legal obligations
Information may be disclosed where required or authorised by law, including court orders, regulatory requirements, or government requests.
7. Information Storage and Protection
Security measures
We take reasonable steps to protect personal information against misuse, loss, unauthorised access, or disclosure. These measures include:
a) Secure systems, encryption, password controls, and restricted physical access
b) Storage of online form and mailing list data in protected databases
Accuracy and updates
We aim to ensure personal information is accurate, current, and complete. If your details change, we encourage you to let us know so our records stay up to date, nobody likes chasing ghosts.
8. Retention, Deletion, and Opting Out
When you stop using Ridyne services, your personal information will be securely deleted or destroyed. If you have not used our platform or purchased goods or services for six months, your information may also be removed.
You may request deletion of your personal information at any time. You can unsubscribe from communications by emailing us with “unsubscribe” in the subject line.
9. Cookies and Tracking
Ridyne may use cookies to improve website functionality and user experience. You can disable cookies through your browser settings, though some parts of the site may not function as smoothly, technology has its moods.
10. Your Rights
You may request access to the personal information we hold about you, or ask for corrections or deletion. Requests can be made using the contact details below.
11. Policy Changes
This Privacy Policy may be updated periodically to reflect changes to our services or legal requirements. Any significant updates will be published on the Ridyne website or app.
12. Access and Corrections
Requests for access to or correction of personal information will be handled in accordance with applicable laws. Access may be refused where permitted under legislation such as the Privacy Act or the Freedom of Information Act 1982 (Cth).
13. Contact Details
If you have questions about this policy or how Ridyne manages personal information, you can contact us at:
📧 fourceesgroup@gmail.com
📞 1300 743 963
