Table of Contents

1. Create Your Ridyne ODBS Operator Account
- Goal
2. Verify Your Email
3. Complete Your ODBS Setup
4️⃣ Ridyne Admin Review & Activation
5️⃣ Switch From ODBS to Driver
- Your Ridyne account can operate in two roles
- Why do I need to do this?
6️⃣ Complete Your Driver & Vehicle Setup
7️⃣ Return to the ODBS Role
- Find Pending Actions
8️⃣ Review & Approve Your Driver
9️⃣ Approve the Driver
- Approval completed
- 🟢 CHECKPOINT: DRIVER LIVE
🔟 Your Fresh Ridyne Account Is Now Live
- ODBS
- Driver
Understand Your Two Roles
1️⃣2️⃣ Add Your Customers
- Customer setup
1️⃣3️⃣ Add Your Jobs
1️⃣4️⃣ Complete Additional Account Settings
✅ FINAL SETUP CHECKLIST
🎯 YOU'RE READY TO GO
- Suggested BetterDocs article structure

Ridyne ODBS Operator — First-Time Setup

Welcome to Ridyne. This guide takes you through the complete first-time setup of your On Demand Booking Service (ODBS) Operator account, including setting up your linked Driver profile.

Follow the steps in order. By the end of this process, your account should be verified, your ODBS documentation approved, your Driver profile completed, and your account ready to accept customers and jobs.

Setup journey:

1. Create Account
↓
2. Verify Email
↓
3. Complete ODBS Documentation
↓
4. Wait for Admin Approval
↓
5. Switch to Driver Role
↓
6. Complete Driver & Vehicle Setup
↓
7. Return to ODBS Role
↓
8. Review & Approve Driver
↓
9. Check Your Live Account
↓
10. Add Customers & Jobs
↓
11. Complete Additional Settings

1. Create Your Ridyne ODBS Operator Account #

When you first register with Ridyne as an ODBS Operator, enter:

Company / business name
Contact details
Email address
Sub-password
Required account information
Acceptance of Ridyne’s terms and policies

Goal #

At the end of this step, your basic Ridyne account has been created.

Next → Verify Your Email

2. Verify Your Email #

Enter your six-digit OTP #

After registration, Ridyne sends a six-digit One-Time Password (OTP) to the email address you registered.

Enter the OTP when prompted.

⚠️ Important: The OTP must be entered within one minute.

If you don’t receive the OTP #

Check:

Your email address is correct
Your junk/spam folder
Your email connection
Whether you need to request another OTP

Completion check #

☑ Email verified
☑ Account verification completed

Next → Complete Your ODBS Documentation

3. Complete Your ODBS Setup #

Upload your Department of Transport documentation #

Your ODBS account must contain the required documentation issued by the Department of Transport.

For each document, ensure you enter the relevant:

Document
Reference/number
Expiry date
Other information requested by Ridyne

Enter your ODBS Reference Key #

Under Reference Key, enter the ODBS number issued to your business by the Department of Transport.

Example:

ODBS Reference Key: 1100

Make sure the number you enter matches your Department of Transport documentation.

Before continuing #

☑ ODBS documents uploaded
☑ Document expiry dates entered
☑ ODBS reference number entered
☑ Information checked for accuracy

Next → Submit for Admin Review

4️⃣ Ridyne Admin Review & Activation #

Your ODBS account is now submitted for review #

Once your documentation has been submitted, the Ridyne administration team reviews the information provided.

The purpose of this review is to verify that:

The ODBS exists
The documentation is valid
The Department of Transport reference information is correct
The account can be activated

Once approved #

Your account is activated and your ODBS identity becomes associated with your Ridyne account.

🟢 CHECKPOINT: ODBS LIVE #

Before continuing, confirm that you can see your:

ODBS/business name
Responsible Officer
ODBS number
Contact details
Active account status

Next → Set Up Your Driver Profile

5️⃣ Switch From ODBS to Driver #

Your Ridyne account can operate in two roles #

Because an ODBS Operator may also be a Driver, Ridyne allows you to switch between the two sides of your account.

At the top of the screen, select:

Change → Driver

You are now working in the Driver role.

Why do I need to do this? #

Your ODBS profile and Driver profile contain different information.

The ODBS side manages the booking service/operator function.

The Driver side manages your:

Driver information
Driver documentation
Vehicle information
Driver compliance information
Driver jobs

Next → Complete Driver Setup

6️⃣ Complete Your Driver & Vehicle Setup #

Upload your Driver documentation #

Under the Driver role, complete the required driver onboarding information.

Upload the requested:

Driver documents
Driver identification/details
Vehicle information
Vehicle documentation
Expiry dates
Other required information

💡 Date Entry Tip #

Some documents may have dates many years in the past.

Don’t repeatedly tap backwards month-by-month.

Instead:

Open the date selector.
Select the year.
Navigate directly to the required year.
Select the month.
Select the exact date.

This can save considerable time when entering older document dates.

Driver setup checklist #

☑ Driver details completed
☑ Driver documents uploaded
☑ Vehicle details completed
☑ Vehicle documents uploaded
☑ Expiry dates entered
☑ Information checked

Next → Return to ODBS

7️⃣ Return to the ODBS Role #

Use:

Change → ODBS

You are now back in your Operator account.

Find Pending Actions #

Open Pending Actions.

This is where you can see driver applications or other actions requiring attention.

Your newly completed Driver profile should appear as Pending until it has been reviewed and approved from the ODBS side.

Next → Review Your Driver Application

8️⃣ Review & Approve Your Driver #

Open the pending Driver #

Select the Driver application to review the complete submission.

Check the information provided, including:

Driver details
Driver documentation
Document numbers
Expiry dates
Vehicle information
Vehicle documentation
Other required information

📄 Document quality #

Ensure uploaded documentation is:

Clear
Legible
Complete
Correct
Properly oriented

Where required, upload proper A4-sized documentation rather than demonstration or placeholder images.

Before approving #

Use this as your final verification checklist:

☑ Driver identity/details checked
☑ Documents checked
☑ Document numbers checked
☑ Expiry dates checked
☑ Vehicle information checked
☑ Required documentation present

9️⃣ Approve the Driver #

When you’re satisfied that the Driver information is correct, select:

Approve Driver

Ridyne will display a confirmation such as:

Are you sure you want to approve the driver?

Confirm the approval.

Approval completed #

The Driver status will change from Unapproved/Pending to Approved.

Your dashboard counts should update accordingly.

For example:

Unapproved Drivers: 0
Approved Drivers: 1

🟢 CHECKPOINT: DRIVER LIVE #

Your ODBS and linked Driver profile are now set up.

Next → Check Your Live Account

🔟 Your Fresh Ridyne Account Is Now Live #

You have now completed the core onboarding process.

Your account should contain:

ODBS #

ODBS/business identity
Responsible Officer
ODBS number
Contact details
Approved ODBS documentation

Driver #

Driver profile
Approved Driver documentation
Vehicle information
Vehicle documentation
Expiry dates

Understand Your Two Roles #

One of the key features of Ridyne is the ability to switch between your ODBS and Driver roles.

🚗 Driver Role #

Use the Driver role to:

View available/current jobs
Manage your Driver activity
View jobs you may be required to undertake

🏢 ODBS Role #

Use the ODBS role to:

Manage your booking service
Review Drivers
Review pending actions
Manage customers
Manage bookings/jobs
Sign on to available bookings

Remember #

Change → Driver
for your Driver activity.

Change → ODBS
for your Operator activity.

1️⃣2️⃣ Add Your Customers #

Your newly activated account will initially be clean.

That means you may have:

Customers: 0

This is normal.

Your next step is to begin adding your customers to Ridyne.

Customer setup #

Add the information required for each customer, then verify that the information has been entered correctly.

Next → Add Your First Job

1️⃣3️⃣ Add Your Jobs #

Once customers have been added, you can begin creating jobs.

Depending on the Ridyne workflow, this may include:

Customer
Pickup
Destination
Date
Time
Passenger information
Driver requirements
Other booking information

Your account is now moving from setup into operations.

1️⃣4️⃣ Complete Additional Account Settings #

The onboarding process above covers the essential first setup.

Ridyne also provides additional configuration options under Account Settings.

Once your basic account is operational, work through the available settings to configure Ridyne for the way your ODBS operates.

This may include additional:

Account preferences
Operator settings
Driver settings
Operational settings
Notifications
Security options
Other Ridyne configuration

✅ FINAL SETUP CHECKLIST #

Before you start using Ridyne operationally, confirm:

Setup Area	Status
Ridyne account created	☐
Email verified	☐
ODBS documents uploaded	☐
ODBS reference number entered	☐
ODBS documentation approved	☐
ODBS account activated	☐
Driver role completed	☐
Driver documents uploaded	☐
Vehicle details completed	☐
Driver documents approved	☐
Driver status shows approved	☐
Customers added	☐
First jobs created	☐
Additional settings configured	☐

🎯 YOU’RE READY TO GO #

Once all of the above is complete, you have moved through the complete Ridyne onboarding journey:

REGISTER → VERIFY → ODBS SETUP → APPROVAL → DRIVER SETUP → DRIVER APPROVAL → LIVE ACCOUNT → CUSTOMERS → JOBS